Application Support Services

One of our core capabilities is the provision of application support services for our customers' business-critical systems. This service typically includes well-defined service levels, and these can be aligned with internal customer IT service levels with the business.

Examples of customer application support services include maintenance/enhancements to:

Part of the service we provide includes guidance and advice on development techniques, including recommendations for improvement or enhancement, including keeping our customers abreast of developments and trends relating to the Java and and Java EE platforms and receive recommendations for improvement or enhancement as appropriate.

Tools and technologies that we regularly use in the course of service delivery include: iPhone/Android, IBM WebSphere Application Server, IBM WebSphere MQ, Oracle DBMS, Apache Tomcat, Apache OFBiz, Apache ActiveMQ, Drupal CMS, and Postgres DBMS.

Our service is supported by our CoMetrix-powered Help Desk, and also regular reporting of delivery against service levels where appropriate.